นโยบายความเป็นกลาง (Impartiality Policy)

Equal Assurance (Thailand) Ltd. (EQA) provides management system certification as a certification body. Certification decisions must therefore rest on audit evidence alone, never on a business relationship. This policy summarises what EQA upholds under the impartiality requirements of ISO/IEC 17021-1 and is published so that clients and interested parties can hold EQA to it.

Management statement

EQA's top management understands the importance of impartiality in carrying out audits and certification decisions, and is committed to managing conflicts of interest and ensuring the objectivity of its certification activities at every step.

What EQA does not do

• No consultancy. EQA does not design, write or correct management systems, manuals, procedures or any documents for organisations seeking certification, and does not give specific advice on how to close a nonconformity.
• No internal audits for certification clients. EQA does not certify a management system on which it has performed internal audits within the period set by ISO/IEC 17021-1.
• No auditor audits an organisation they consulted for or worked for within the period set by the standard, and no member of the audit team takes the certification decision.
• No joint offers or marketing with consultants that suggest using a particular consultant makes certification easier, faster or cheaper.

Training and impartiality

EQA delivers public and in-house training on the requirements of standards, internal auditing and scheme-owner courses such as BRCGS and FSPCA. Training is limited to general knowledge of requirements and audit methods; it is not the implementation of a system for any specific organisation, and trainers do not give participant-specific advice on their own systems during a course.

Managing threats to impartiality

EQA identifies and analyses threats to impartiality on an ongoing basis, arising from its own activities, its relationships and the relationships of its personnel, considering self-interest, self-review, familiarity and intimidation threats. Where a threat cannot be reduced to an acceptable level, EQA declines the work or changes the personnel.

• Everyone involved in certification declares relationships that could affect impartiality before an assignment.
• Remuneration of auditors and decision makers does not depend on audit outcomes or on the number of certificates issued.
• Decisions to grant, maintain, renew, extend, reduce, suspend or withdraw certification remain EQA's responsibility and are not outsourced.

Complaints and appeals

Audited organisations may appeal a decision, and any interested party may complain about EQA or an organisation it has certified, at eqa.training@equalassurancethai.com or through the contact page. Appeals and complaints are handled by people not involved in the audit or decision concerned.

External oversight

EQA is a member practice of Equal Assurance Pty Ltd, which operates under accreditation and surveillance by an accreditation body. EQA's impartiality is therefore reviewed externally on a regular basis, in addition to EQA's own internal reviews.

Published 26 September 2026. This page is a published summary; the full procedure is held in EQA's document system and is available to clients on request.